Port Agents · Singapore & West Malaysia

Where Vessels
Meet Their Port.

Port agency services across Singapore and West Malaysia. From inbound report to departure clearance — every terminal, every anchorage, every tide window.

Our Services Get in Touch
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All
SG Oil Terminals
All
Port Anchorages
Tide
Window Precision
24/7
Operational Coverage
About Marinecall

Your Bridge Between
Vessel and Port

Marinecall Pte. Ltd. is a Singapore-registered maritime shipping agency serving shipowners, charterers, and vessel operators across the Port of Singapore and West Malaysian waters.

As your port agent, we are the single point of accountability from the moment your vessel is inbound to the moment she departs — managing every interaction with local authorities, terminal operators, service providers, and regulators so your ship achieves the best possible despatch.

Our team brings deep local expertise across Singapore's Oil Terminals and anchorages, the major ports of Johor, PTP, and Pengerang, and specialised ship-to-ship (STS) coordination across all approved Malaysian hubs.

"Reliability, compliance, integrity, and operational excellence — in every port call we handle."

Accountability
We own every outcome, from berth to departure.
Collaboration
Unity between your operators, our contacts, and your crew.
Boldness
Calculated decisions when the pressure is highest.
Integrity
Transparent, ethical agency. Every port call.
Ocean-going oil tanker
Ocean-going vessel — Port of Singapore operations
What We Do

Full-Scope
Agency Services

From first inbound report to final departure clearance, Marinecall handles every port-side obligation — so your operators focus on the voyage, not the paperwork.

Port Operations
  • 01
    Port & Terminal Liaison
    Single point of contact between vessel, port authorities, and all terminal stakeholders.
  • 02
    Port Entry & Clearance
    All permits, clearances, and compliance documentation for inbound and outbound passage.
  • 03
    Towage & Pilotage
    Tugboat and pilotage arrangement for safe navigation within port limits.
  • 04
    Berth Arrangements
    Coordination with port authority and terminal operators for berth allocation and scheduling.
  • 05
    Real-time Updates
    Continuous status reporting to owners and charterers throughout the full port call.
Cargo & Bunkering
  • 06
    Cargo Handling
    Loading and unloading coordination, safety-compliant and efficiency-focused.
  • 07
    Cargo Surveys
    Independent survey and inspection arrangement for cargo condition assessment.
  • 08
    Bunkering
    Close liaison with physical suppliers on ETA, readiness, and vessel location to eliminate delays.
  • 09
    Customs & Immigration
    Full compliance for inbound and outbound cargo and crew customs procedures.
  • 10
    Documentation
    Bills of lading, port documentation, and all required paperwork — prepared and filed.
Crew & Vessel
  • 11
    Crew Services
    Immigration, crew transport, medical assistance, and crew change coordination.
  • 12
    Provisioning
    Supply of food, water, fuel, and all essential provisions for vessel and crew.
  • 13
    Repairs & Maintenance
    Arrangement of repair services and coordination with port-side maintenance facilities.
  • 14
    Security Services
    Safety and security arrangements for vessel and crew throughout the port stay.
  • 15
    Emergency Response
    Rapid coordination of emergency services for any on-board accident or medical crisis.
Admin & Compliance
  • 16
    Financial & Admin Services
    Port fees, dues, and all charges handled on your behalf — timely and transparent.
  • 17
    Waste Disposal
    Environmentally compliant facilitation for all vessel-generated waste streams.
  • +
    Tide Window Management
    Specialist capability: suitable tide windows for berthing and unberthing at SG Oil Terminals.
Bunkering
STS operations
Terminal operations
Ocean tanker
Singapore port
Area of Operations

Singapore & West Malaysia

🇸🇬
Singapore
Port of Singapore — Full Coverage
All Oil Terminals
Complete coverage of all oil terminal facilities within the Port of Singapore.
Port Anchorages
All designated anchorages within Singapore port limits — full operational support.
Tide Window Management
Specialist capability for SG Oil Terminal berth and unberth scheduling by tide cycle.
🇲🇾
West Malaysia
Peninsular & Southern Johor
Port of Tanjung Pelepas (PTP)
Top global transshipment hub — full agency support.
Johor Port, Pasir Gudang
Major bulk and container port operations.
Pengerang
Specialised oil and gas logistics — dedicated coverage.
  Ship-to-Ship (STS) Operations — Approved Hubs
PTP / Johor Bahru Waters Tg. Bruas, Melaka Muar Port Anchorage, Johor Dual-Permit Coordination (MY) Approved Fenders & Hose Arrangement Oil Spill Response Support
Terminal Network

Singapore Oil & Chemical
Terminal Coverage

Marinecall provides full agency coverage across every oil, chemical, LNG, and power-station terminal in the Port of Singapore — alongside the major bulk and STS hubs in West Malaysia.

Oil & Chemical Terminals · Singapore
24 Terminals
Advario Terminal
Chevron Penjuru
ExxonMobil Jurong
ExxonMobil Pulau Ayer Chawan
Helios Jetties
Horizon Banyan Terminal
Jurong Port Tank Terminal
Petrochemical Corporation of Singapore
Pulau Bukom — Aster Chemical & Energy
Pulau Sebarok Terminal
Pulau Ular — Shell Ethylene Cracker
SCP Tembusu Terminal
Sembawang Utilities & Chevron Chemical
Seraya Chemical Singapore
Singapore Lube Park Jetty
Singapore Refining Company
Stolthaven Terminal
Tankstore
Tembusu Multi Utility Complex
VLCC Jetties
Vopak Banyan Terminal
Vopak Penjuru Terminal
Vopak Sakra Terminal
Vopak Sebarok Terminal
LNG, Gas & Aviation Fuel
3 Terminals
Singapore LNG Terminal
Senoko Gas Jetty
CAFHI Jetty — Changi Aviation Fuel
Power Station Jetties
3 Terminals
Senoko Power Station
Seraya Power Station
Tuas Power Station
General & Bulk · Singapore
2 Facilities
Jurong Port Universal Terminal
Jurong Rock Caverns
West Malaysia · Major Ports
3 Ports
Port of Tanjung Pelepas (PTP)
Johor Port, Pasir Gudang
Pengerang (Oil & Gas)

Marinecall maintains active agency relationships and operational protocols at each listed terminal. For terminals not listed, contact our team directly — coverage is expanding continuously across the SG / MY corridor.

The Team

Your Dedicated Agents

Yeo Zhong Yee
Senior Operation
+65 9366 1970
yeo@marinecall.sg
Derrick Chen
Director
+65 9361 2723
derrickczt@marinecall.sg
James Tan
Operation Manager
+65 8684 1309
ops@marinecall.sg
Get in Touch

Ready to
Work Together?

Whether you have a vessel inbound or need a reliable agency partner for your SG/MY port calls, reach out to our team directly.

Office
+65 6222 2181
Principal Agent
+65 9366 1970 — Yeo Zhong Yee
Operations
ops@marinecall.sg
Accounts
acc@marinecall.sg
Address
120 Lower Delta Road
#12-11 Cendex Centre
Singapore 169208